Software troubleshooting and FAQs ← Knowledge Base On-screen image alignment and touch calibration troubleshooting How do I open my canvas across multiple displays? The projected image doesn't fit the screen Screen share troubleshooting Can I import content into my canvas? Why is my canvas loading so slowly while working at the wall? Span becomes unresponsive upon logging on to the web app My canvas is getting cropped when I zoom in Can I adjust the font size on a note? Where can I download the software and drivers? Will the wall software run on a non-English operating system? How can I prevent the Windows™ action center from appearing when I'm working at the wall? The Windows™ on-screen keyboard is too big Do I need to add any websites to my Trusted sites list? Why doesn't gesture work when I try to resize an image at the wall? Why doesn't the setup center work with my system? How many users can access a canvas at the same time from different devices? I accidentally deleted a canvas, can it be recovered? How much bandwidth is required for the Span application to operate? How do I recover data after a lost internet connection? Why isn't my user or group batch upload working?