All articles ← Knowledge Base Adding a bookmark to your mobile home screen Adding a hyperlink Adding and removing administrator accounts Adding images Adding individual user accounts Adding Power Point slides to your canvas Aligning your projected image (video) Archiving and deleting canvases August 19, 2016 - Version 1.3 software update August 25, 2015 Nureva™ ships the Span™ ideation system in North America Batch uploading group accounts Batch uploading user accounts Can I access and display content from a USB stick? Can I adjust the font size on a note? Can I connect a computer monitor to the computer connected to the projector? Can I connect my computer wirelessly to the projector? Can I connect my laptop to the cart? Can I import content into my canvas? Can I move the cart while it is powered on? Can I set up a Span user account from the cart display? Can I use Span™ software with other interactive displays? Can the cart be taken outside? Can the mobile cart be powered on while the cart lid is closed? Can the size of the cart's projected image be increased? Changing or resetting your password Copying and pasting onto the canvas Creating a canvas Creating a flip chart Creating a note Creating a sketch Creating a text box Creating a version of your canvas Creating and managing user groups Creating groups Creating your account Creating your own template Da-Lite™ screen - Installation guide Do I need to add any websites to my Trusted sites list? Do I need to calibrate touch each time the cart is moved to a new location? Do I need to use the stylus that came with the cart? Does the cart need to be in placed in contact with the wall in order to work properly? Does the cart require an internet connection? Duplicating your canvas Editing images Editing user names Enabling QuickShare on your canvas Exporting a canvas Hardware and tools checklist How can I get more interactive styluses? How can I prevent the Windows™ action center from appearing when I'm working at the wall? How do I calibrate touch on the cart? How do I deal with warranty and product defects? How do I open my canvas across multiple displays? How do I purchase the Span™ system? How do I recover data after a lost internet connection? How do I shut down the cart? How long will it take to fix my defective product? How many users can access a canvas at the same time from different devices? How much bandwidth is required for the Span application to operate? How often should I change the dust filter in the cart projector? How often should I change the projector dust filter? I accidentally deleted a canvas, can it be recovered? Inserting or deleting space in a canvas Installation best practices Installation guide and drawings January 22, 2016 - Version 1.1 software update July 13, 2017 - R7 software update Linking displays Lock panning while working at the wall March 24, 2017 - R6 software update March 31, 2016 - Version 1.2 software update Mobile cart set-up guide and video My canvas is getting cropped when I zoom in No ink or poor ink November 24, 2017 – R8.1 software update November 30, 2016 - Version 1.4 software update Nureva 2:1 Extended (dual) system loss of touch - November 17, 2017 October 29, 2017 – R8 software update On-screen image alignment and touch calibration On-screen image alignment and touch calibration troubleshooting Organizing your canvases Projected image is stretched or not filling the screen Projector image brightness and color correction Projector turns off immediately on start-up - October 19, 2017 Projector user manual Reduce fan noise with ECO mode Removing user accounts Resetting user passwords Screen share troubleshooting Screen sharing Setting up an extended desktop display Sharing your canvas Span becomes unresponsive upon logging on to the web app Specification sheet Surface comparison chart Switching a user to a teacher or student account Technical requirements The computer screen freezes when aligning the projected images The projected image doesn't fit the screen The projected images don't match The projector image is blurry The remote control is not working The screen is flashing purple/magenta There's no touch on one side of a double-panoramic system/touch driver icon is red Touch bubbles/circles on the screen when no one is touching the surface Touch drivers and Span wall software Touch drivers crash or close unexpectedly - August 18, 2017 Touch drivers impacted by Windows OS update - October 19, 2017 Touch isn't working Trimming your WhisperTek™ surface Turning off external sharing in your subscription Un-linking displays Using desktop applications while using the Span wall Using QuickShare Using ready-to-use templates Using the screenshot function on the wall Using view-only mode Using your track pad Warranty, warnings and important information What are the best USB extenders to use with the Span™ system? What do the LEDs on the projector mean? What is the difference between teacher and student accounts? What is the IP range for the image alignment module and can it be customized? What voltage can be plugged into the power bar inside the cart? Where can I download the software and drivers? WhisperTek™ surface – Installation guide and video Why doesn't gesture work when I try to resize an image at the wall? Why doesn't the setup center work with my system? Why is my canvas loading so slowly while working at the wall? Why isn't my user or group batch upload working? Why isn't touch working on my cart? Why isn't touch working properly? Will the lighting in the room affect the cart's touch functionality? Will the wall software run on a non-English operating system?