On-screen image alignment and touch calibration troubleshooting

General


Follow the troubleshooting steps below to address issues encountered when attempting to calibrate touch or align your projected images on-screen using the setup center.
Learn more: On-screen image alignment and touch calibration

For issues related to the touch module, projector, or image alignment module see: Hardware troubleshooting

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    1. Open File Explorer
    2. Follow the path This PC --> C drive --> Program files (x86) --> Nureva --> Span wall --> Span HW Service
    3. Open SpanHWservice
    4. Check the taskbar to ensure the Span setup center icon has appeared

    Last updated: April 14, 2016


    Follow the steps in the order they are given below if you see the following error messages when launching the Span setup center.


    There are multiple versions of the LCT driver installed. Please remove all but 1 driver to continue.


    The installed LCT driver v1.06 is older than version 3.x.x Please upgrade this driver to calibrate touch.  

    1. Uninstall all touch/LCT drivers from the PC(s)
    a. Go to Programs Files --> Program Files (x86) and find LCT. There will either be one or two LCT icons.
    b. Right-click directly on the word LCT and select Uninstall. Repeat if there is a second LCT driver
    c. Repeat on any remaining PCs

    2. Install the most recent touch/LCT driver on your PC(s) 
    a. Go to Touch Drivers and software
    b. Download the and install the touch driver on to the PC(s) connected to the projector(s)

    Last updated: April 14, 2016



    1. Check the Ethernet cable connections
    a. Start at the Nureva image alignment module NAM2-1 and check the Ethernet connection in the RJ45 ports
    b. Follow the Ethernet cords from the NAM2-1 and ensure that they are connected to the same network as the PC(s) either directly into the PC(s) RJ45 ports or via a Wi-Fi router or switch

    2. Confirm the IP addresses on the NAM2-1 match the ones in the Span setup center
    a.  Locate the six dials on the back of the NAM2-1. The top row of dials corresponds with the IP address for Channel A and the bottom row corresponds with Channel B. Each dial corresponds with one of the last three digits of the IP address. Write down the three digits for Channel A and Channel B for easy reference.  

    b. Open the Span setup center
    c. Tap Image Alignment
    d. Tap Settings. 
    e. Compare the IP addresses in the Span setup center with the ones programmed into the back of the NAM2-1. If the IP addresses do not match, change the ones in the Span setup center to match the NAM2-1. 



    Last updated: April 14, 2016







    1. Check the HDMI cable connections
    a. Check the connection into the HDMI port on the PC
    b. Follow the HDMI cable to the Nureva image alignment module NAM2-1 and check the connection into the HDMI port on the NAM2-1
    c. Open Span setup center and tap Image Alignment
    d. Ensure there is a green check mark next to NAM HDMI connection

    Last updated: April 14, 2016
    Follow the trouble shooting steps below based your network if you see the following error message when trying to launch image alignment using the Span setup center:


    Initialize returned Error Unable To Initialize Warping Box

      1. Confirm cabling
      a. Ensure the Nureva image alignment module NAM2-1 and the Span system's PC(s) are all on the same network

      2. Find a unique IP address
      a. Confirm the list of reserved IPs on your network server
      b. Pick two IP addresses that begin with 192.168.0 that are not currently in use
      c. Reserve the IP addresses on your domain server

      3. Change the IP addresses on the back of the Nureva image alignment module NAM2-1 to a unique address
      a. Locate the physical NAM2-1 and locate the six dials on the back. The top row of dials corresponds with the IP address for Channel A and the bottom row corresponds with Channel B. Each dial corresponds with one of the last three digits of the IP address. Use a small flat head screwdriver to change the dials to the two unique IP addresses from step 1. Take note of which channel you are assigning the IP addresses to
      b. Power off the NAM2-1, wait ten seconds, then power back on.

      4. Change the IP addresses in the Span setup center
      a. Open the Span setup center
      b. Tap Image alignment --> Settings
      c. Enter the IP addresses you programmed into the NAM2-1. Ensure the IP addresses are entered under the correct channel
      d. Tap Save

      Last updated: April 14, 2106 


      If your network does not support the IP address range 192.168.0.xxx you have two options.
      Either:
      a. Ensure your cabling diagram corrisponds with the one in the Nureva image alignment module NAM2-1 installation
      or
      b. Remove the NAM2-1 from your network and use a configuration PC (a laptop separate from the projector PC(s)) and the archived image alignment software to perform the image alignment by following the steps in this article

      Last updated: April 28, 2016

    If the Span setup center is consistently slow with long delays after commands, configuring the commands in your PC's routing table will prevent the PC from searching other networks before finding the NAM2-1's network. You must have administrator rights to the PC(s) in order to complete these steps.

    Manually configure the commands in the PC(s) routing table

    a. In the Windows® start menu, navigate to Command Prompt
    b. Right-click on Command Prompt and select Run as an administrator to bring up the Administrator: Command Prompt window
     
    

    c
    . Beside C:\windows\system32> type the command route print and press Enter


    d. Under the Interface List, find the connection that corresponds with your NAM2-1. (Example: If your NAM2-1 is connected to the PC with an Ethernet cord the connection name would include 'Ethernet')


    e. Make note of the first number for the connection that corresponds with the NAM2-1.


    f. Under Persistent Routes, beside C:\windows\system32> type the command route change 192.168.0.0 MASK 255.255.255.0 192.168.0.1 metric 1 if x (insert the number you took note of in step e to replace the x). Press Enter.
    If the command was entered correctly the next line of text will say OK! If you receive an error message, review the command you typed for errors and press Enter again. 


    g. If your system has two PCs, repeat steps a - f on the second PC.

    Last updated: April 28, 2016





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