On-screen image alignment and touch calibration troubleshooting


Follow the troubleshooting steps below to address issues encountered when attempting to calibrate touch or align your projected images on-screen using the setup center.
Learn more: On-screen image alignment and touch calibration

For issues related to the touch module, projector, or image alignment module see: Hardware troubleshooting

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    1. Use the Windows search bar to search for 'Span'
    2. Select Span setup center. This will add the setup center icon to your taskbar
    3. Launch the setup center from the icon on your taskbar

    Last updated: March 9, 2017

    1. Check the Ethernet cable connections
    a. Start at the Nureva image alignment module NAM and check the Ethernet connection in the RJ45 ports
    b. Follow the Ethernet cord(s) from the NAM and ensure that they are connected to the same network as the PC(s) either directly into the PC(s) RJ45 ports or via a Wi-Fi router or switch

    2. Confirm the IP addresses on the NAM to match the ones in the Span setup center  
    a.  Locate the dials on the back of the NAM. Each dial corresponds with one of the last three digits of the IP address.  For the NAM2-1 there will be two rows of dials, the top row of dials corresponds with the IP address for Channel A and the bottom row corresponds with Channel B. Write down the three digits for Channel A and Channel B for easy reference.  

    b. Open the Span setup center
    c. Tap Image Alignment
    d. Tap Settings. 
    e. Compare the IP addresses in the Span setup center with the ones programmed into the back of the NAM. If the IP addresses do not match, change the ones in the Span setup center to match the NAM. 

    Last updated: March 9, 2017

    1. Check the HDMI cable connections
    a. Check the connection into the HDMI port on the PC
    b. Follow the HDMI cable to the NAM and check the connection into the HDMI port on the NAM
    c. Open Span setup center and tap Image Alignment
    d. Ensure there is a green check mark next to NAM HDMI connection

    Last updated: March 9, 2017
    Note: These steps are for advanced users only. 

    If the Span setup center is consistently slow with long delays after commands, configuring the commands in your PC's routing table will prevent the PC from searching other networks before finding the NAM2-1's network. You must have administrator rights to the PC(s) in order to complete these steps.

    Manually configure the commands in the PC(s) routing table

    a. In the Windows® start menu, navigate to Command Prompt
    b. Right-click on Command Prompt and select Run as an administrator to bring up the Administrator: Command Prompt window

    . Beside C:\windows\system32> type the command route print and press Enter

    d. Under the Interface List, find the connection that corresponds with your NAM2-1. (Example: If your NAM2-1 is connected to the PC with an Ethernet cord the connection name would include 'Ethernet')

    e. Make note of the first number for the connection that corresponds with the NAM2-1.

    f. Under Persistent Routes, beside C:\windows\system32> type the command route change MASK metric 1 if x (insert the number you took note of in step e to replace the x). Press Enter.
    If the command was entered correctly the next line of text will say OK! If you receive an error message, review the command you typed for errors and press Enter again. 

    g. If your system has two PCs, repeat steps a - f on the second PC.

    Last updated: April 28, 2016

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