Hardware troubleshooting

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 TOUCH MODULE


    1. Ensure the touch module is in normal operating mode
    a. Check if the LED is solid blue or flashing red
    b. If the LED is solid blue, the touch module is in normal operating mode 
    c. If it is flashing red, the touch module is in adjustment mode. To bring it from adjustment mode to normal operating mode, remove the cover and press the adjustment on/off button.
    d. Test touch capability. If touch has been restored, replace the touch module cover.




    2. Ensure the power cord is fully inserted in the touch module
    Even if the blue LED is on, it is possible that the right-angle jack connector is not properly connected. In this case the touch module will appear to have power, but touch will not be functioning. 
    a. Disconnect the touch module cord for 5 seconds, then reconnect the cord ensuring it is fully inserted into the touch module jack. 
    b. Run the troubleshooter via the touch module menu to ensure that touch events are being captured.




    3. Check if the touch module utility is running
    a. Exit Span software and any other programs that may be open on your system until you have a view of your desktop
    b. On the right side of the tool bar, check if the touch module icon is red or green
    c. If the icon is green, the touch module utility is running
    d. If the icon is red, there is no USB connection. Check the cabling connections.
    e. If touch has not been restored, reboot your PC to ensure there are no driver conflicts 

    Last updated: January 29 2016


    1. Use the remote to manually calibrate touch
    a. Press the calibration button the projector remote control.

    b. Press and hold the crosshair symbol that appears on the screen until it changes to a darker color. Life your finger and follow the dot to the next location. Rpeat this step until the calibration process is complete.

    2. Remove secondary displays
    Inconsistent touch does not always stem from issues with the touch module. If there is a secondary display with a higher resolution connected to the same PC as the Nureva projector it will cause image compression which will affect the touch calibration. To correct the image compression and resolution mismatch:
    1. Remove the second display and ensure that the Nureva projector is the PC's primary display. 

    Last updated: April 20, 2016
    If the wall or surface below the touch module is not completely flat, the touch module may interpret the extended areas as a touches. We recommend installing the system on a wall with less than a 1/4" bow.
    To correct the touch bubbles/circles:

    1. Use the troubleshooting viewer to find the areas where touch is being detected
    a. Exit Span software and any other programs that may be open on your system until you have a view of your desktop
    b. Click the touch icon located on the right side of your tool bar to open the touch module utility box


    c. Select the gear icon
    d. Select the troubleshooting viewer. This will bring up an image what the touch module is able to see. If you touch the surface, a green dot will appear in the viewer where you are touching. Any areas that you are not touching, but still appear green in the viewer are areas that are bowing out and interfering with touch detection. 
    e. If possible, flatten the surface to remove the bowed area. If you are not able to flatten the installed surface or if the bowing is caused by the wall, move to the next step. 

    2. Adjust the lasers on the touch module to bring the laser curtain further from the wall
    a. Remove the touch module cover
    b. Press the adjustment on/off button to turn on adjustment mode. The LED will turn from a solid blue to flashing red. 
     


    c. Locate the two red laser dots on the floor. They should be an equal distance away from the wall
    d. Turn the black knob counter-clockwise to bring the two lasers further from the wall
    e. Press the adjustment on/off button to exit the adjustment mode 
    f. Complete the troubleshooting viewer step again to ensure the system no longer falsely detecting touch. 
    g. Replace the touch module cover

    Last updated: October 2015




    Last updated: October 2015

    If a hand or arm is blocking the projector, the camera in the projector is unable detect touch. Ensure the projector has a clear view by using your finger or the stylus to write and move objects on the screen.

    Last updated: 
    October 2015br>
    Follow these steps if you have a double system run by one PC (2:1) that only has touch on one of the projected images.
    1. Confirm wiring
    a. Ensure the USB cable from the touch module is connected to the projector. Repeat with the second touch module.
    b. Check the USB cables and ensure they are USB2.0 compliant.

    2. Check the touch driver settings
    a. Click the touch driver icon on the task bar and ensure Interactive Mode is set to Finger/Stylus
    b. Click the gear icon and ensure that Number of Displays is set to Dual

    3. Confirm the projector's interactive setting
    a. Use the projector remote control to open the projector on screen display (OSD) menu
    b. Use the down arrow to navigate to the Interactive settings
    c. Ensure the setting is On

    Last updated: April 26, 2016



  IMAGE ALIGNMENT MODULE (GB-102 / NAM2-1 / NAM1-1)

    To run audio once the GB-102 has been connected:
    a. Run a 3.5 mm audio cable from the PC to the Audio In jack on the projector

    or

    b.  Run a 3.5 mm audio cable from the PC to a sound bar or speaker

    Last updated: 
    October 2015


    When using the image alignment software on a configuration PC to align the two projected images, the screen will refresh each time you use the arrow keys to move the adjust the image. Allow the screen to refresh completely before pressing the arrow key again. If the keys are being pressed too quickly, the software will appear to freeze while it processes the image adjustments. 

    Last updated: 
    April 25, 2016



  PROJECTOR

    If your system has a GB-102, once it has been connected, the projected image will flash purple / magenta if the resolution settings on the projector PC and the GB-102 do not match. Follow step 3 and step 4 in the GB-102 Image alignment module guide to set the resolution for both GB-102 and the PC to 1920 x 720 60 Hz. 

    Last updated: 
    April 20, 2016

    1. Set the PC resolution to:
    WM210i (NSPi-1 projectors) - 1920 x 720 60 Hz 
    WM307i (NSPi1080-1 projectors) - 1920 x 1080 60 Hz
    a. Exit Span software or any other programs you may have running
    b. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    c. Under Select Display, ensure either Digital Television NAM2-1 or GB-102 is selected depending on which image alignment module your system has
    d. Select the correct resolution from the Resolution drop-down menu 
    e. Ensure the refresh rate is set to 60Hz 
    f. Click Ok to apply the settings 

    2. Maintain scaling on your video card driver software
    a. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    b. Select Display
    c. Under Scaling, select Maintain Display Scaling 
    d. Save those settings


    Last updated: 
    April 20, 2016

    1. Set the PC resolution to:
    WM210i (NSPi-1 projectors) - 1920 x 720 60 Hz
    WM307i (NSPi1080-1 projectors) - 1920 x 1080 60 Hz  
    a. Exit Span software or any other programs you may have running
    b. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    c. Under Select Display, ensure either Digital Television NAM2-1 or GB-102 is selected depending on which image alignment module your system has
    d. Select the correct resolution from the Resolution drop-down menu
    e. Ensure the Refresh Rate is set to 60Hz
    f. Click Ok to apply the settings

    2. Set the projector aspect ratio to  16:6
    a. Press the on-screen menu button on the projector remote control

    b. Press the down arrow to select the Screen menu
    c. Press the right arrow to navigate to the aspect ratio
    d. The aspect ratio should be set to Auto. Change it to 16:6 

    Last updated: April 20, 2016





    Last updated: 
    October 2015

    1. Ensure you have removed the clear plastic tab from the bottom of the remote

    2. Reseat the battery as it may have shifted while in transport

    Last updated: 
    January 2016

    Follow the steps below to correct the difference in the projected images. If the problem persists after you have completed the process, please contact your reseller for further troubleshooting.

    For the projector with the dimmer/discolored image:

    a. Press the on screen menu (OSM) button on the projector remote control
    b. Navigate to the Picture tab
    c. Ensure Code mode is set to Bright
    d. Ensure Wall color is set to Light Yellow

    For the projector with the normal image:
     a. Press the on screen menu (OSM) button on the projector remote control
    b. Navigate to the Picture tab
    c. Ensure Code mode is set to Bright
    d. Ensure Wall color is set to White 

    Learn more: Why is there a color variance between the two projectors?

    Last updated: 
    April 20, 2016






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