Image alignment and projector troubleshooting


IMAGE ALIGNMENT MODULE (GB-102 / NAM2-1 / NAM1-1)

  No sound from the projector speakers once the GB-102 is connected

    To run audio once the GB-102 has been connected:
    a. Run a 3.5 mm audio cable from the PC to the Audio In jack on the projector

    or

    b.  Run a 3.5 mm audio cable from the PC to a sound bar or speaker

    Last updated: 
    October 2015


  Screen freezes while using the GB-102 or NAM2-1 and software on a configuration PC to align the projected images

    When using the image alignment software on a configuration PC to align the two projected images, the screen will refresh each time you use the arrow keys to move the adjust the image. Allow the screen to refresh completely before pressing the arrow key again. If the keys are being pressed too quickly, the software will appear to freeze while it processes the image adjustments. 

    Last updated: 
    April 25, 2016
  Issues using the Span setup center


  PROJECTOR

  Screen is flashing purple / magenta
    If your system has a GB-102, once it has been connected, the projected image will flash purple / magenta if the resolution settings on the projector PC and the GB-102 do not match. Follow step 3 and step 4 in the GB-102 Image alignment module guide to set the resolution for both GB-102 and the PC to 1920 x 720 60 Hz. 

    Last updated: 
    April 20, 2016

  The projected image is cut off at the bottom / The projected image is not filling the whole screen
    1. Set the PC resolution to:
    WM210i (NSPi-1 projectors) - 1920 x 720 60 Hz 
    WM307i (NSPi1080-1 projectors) - 1920 x 1080 60 Hz
    a. Exit Span software or any other programs you may have running
    b. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    c. Under Select Display, ensure either Digital Television NAM2-1 or GB-102 is selected depending on which image alignment module your system has
    d. Select the correct resolution from the Resolution drop-down menu 
    e. Ensure the refresh rate is set to 60Hz 
    f. Click Ok to apply the settings 

    2. Maintain scaling on your video card driver software
    a. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    b. Select Display
    c. Under Scaling, select Maintain Display Scaling 
    d. Save those settings


    Last updated: 
    April 20, 2016

  The projected image appears stretched
    1. Set the PC resolution to:
    WM210i (NSPi-1 projectors) - 1920 x 720 60 Hz
    WM307i (NSPi1080-1 projectors) - 1920 x 1080 60 Hz  
    a. Exit Span software or any other programs you may have running
    b. Right click on the desktop and navigate to Graphics Properties (this may vary depending on your PC)
    c. Under Select Display, ensure either Digital Television NAM2-1 or GB-102 is selected depending on which image alignment module your system has
    d. Select the correct resolution from the Resolution drop-down menu
    e. Ensure the Refresh Rate is set to 60Hz
    f. Click Ok to apply the settings

    2. Set the projector aspect ratio to  16:6
    a. Press the on-screen menu button on the projector remote control

    b. Press the down arrow to select the Screen menu
    c. Press the right arrow to navigate to the aspect ratio
    d. The aspect ratio should be set to Auto. Change it to 16:6 

    Last updated: April 20, 2016



  What do the LED lights on the projector indicate? (LED state map)


    Last updated: 
    October 2015

  Remote control is not working
    1. Ensure you have removed the clear plastic tab from the bottom of the remote

    2. Reseat the battery as it may have shifted while in transport

    Last updated: 
    January 2016

  One projector is dimmer or discolored compared to the second projector in a multiple projector system
    Follow the steps below to correct the difference in the projected images. If the problem persists after you have completed the process, please contact your reseller for further troubleshooting.

    For the projector with the dimmer/discolored image:

    a. Press the on screen menu (OSM) button on the projector remote control
    b. Navigate to the Picture tab
    c. Ensure Code mode is set to Bright
    d. Ensure Wall color is set to Light Yellow

    For the projector with the normal image:
     a. Press the on screen menu (OSM) button on the projector remote control
    b. Navigate to the Picture tab
    c. Ensure Code mode is set to Bright
    d. Ensure Wall color is set to White 

    Learn more: Why is there a color variance between the two projectors?

    Last updated: 
    April 20, 2016






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