Knowledge Base

  1. Downloads 

    1. Touch drivers and Span wall software
    2. Technical requirements
  2. Getting started 

    1. Creating your account
    2. Creating a canvas
    3. Sharing your canvas
    4. Changing or resetting your password
  3. Installing your system 

    1. Specification sheet
    2. Installation guide and drawings
    3. Hardware and tools checklist
    4. Installation best practices
    5. Projector user manual
  4. Configuring your Span system 

    1. Setting up an extended desktop display
    2. Linking displays
    3. Un-linking displays
  5. Using Span™ software 

    1. Creating a note
    2. Creating a sketch
    3. Creating a text box
    4. Creating a flip chart
    5. Adding images
  6. Managing your subscription  

    1. Adding and removing administrator accounts
    2. Adding individual user accounts
    3. Batch uploading user accounts
    4. Batch uploading group accounts
    5. Creating and managing user groups
  7. Mobile cart 

    1. Mobile cart set-up guide and video
    2. How do I calibrate touch on the cart?
    3. Do I need to calibrate touch each time the cart is moved to a new location?
    4. Can I connect my laptop to the cart?
    5. Do I need to use the stylus that came with the cart?
  8. Hardware troubleshooting and FAQs 

    1. Image alignment and projector troubleshooting
    2. Touch hardware troubleshooting
    3. Why is there color variance between the projectors?
    4. What is the IP range for the image alignment module and can it be customized?
    5. Warranty, warnings and important information
  9. Software troubleshooting and FAQs 

    1. On-screen image alignment and touch calibration troubleshooting
    2. How do I open my canvas across multiple displays?
    3. Why is my canvas loading so slowly while working at the wall?
    4. Will the wall software run on a non-English operating system?
    5. How can I prevent the Windows action center from appearing when I'm working at the wall?
  10. Product news and updates 

    1. Touch drivers crash or close unexpectedly - August 18, 2017
    2. July 13, 2017 - R7 software update
    3. March 24, 2017 - R6 software update
    4. November 30, 2016 - Version 1.4 software update
    5. August 19, 2016 - Version 1.3 software update
  11. All articles 

    1. How do I purchase the Span™ system?
    2. Image alignment and projector troubleshooting
    3. On-screen image alignment and touch calibration troubleshooting
    4. Specification sheet
    5. Mobile cart set-up guide and video

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