Customer support portal

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browse the articles and videos organized by topic below.

Knowledge Base

  1. Downloads 

    1. Touch drivers and Span wall software
    2. Technical requirements
  2. Getting started 

    1. Creating your account
    2. Creating a canvas
    3. Sharing your canvas
  3. Installing your system 

    1. Installation guide and drawings
    2. Hardware and tools checklist
    3. Installation best practices
    4. WhisperTek™ surface - Installation guide and video
    5. Da-Lite™ screen - Installation guide
  4. Using Span™ software 

    1. Creating a note
    2. Creating a sketch
    3. Creating a text box
    4. Adding images
    5. Editing images
  5. Managing your subscription  

    1. Adding and removing administrator accounts
    2. Adding individual user accounts
    3. Batch uploading user accounts
    4. Creating and managing user groups
    5. Batch uploading group accounts
  6. Mobile cart 

    1. Mobile cart set-up guide and video
    2. How do I calibrate touch on the cart?
    3. Do I need to calibrate touch each time the cart is moved to a new location?
    4. Can I connect my laptop to the cart?
    5. Do I need to use the stylus that came with the cart?
  7. Hardware troubleshooting and FAQs 

    1. Hardware troubleshooting
    2. Why is there color variance between the projectors?
    3. What is the IP range for the image alignment module and can it be customized?
    4. How do I deal with warranty and product defects?
    5. Why isn't touch working properly?
  8. Software troubleshooting and FAQs 

    1. On-screen image alignment and touch calibration troubleshooting
    2. How do I open my canvas across multiple displays?
    3. Why is my canvas loading so slowly while working at the wall?
    4. Will the wall software run on a non-English operating system?
    5. How can I prevent the Windows action center from appearing when I'm working at the wall?
  9. Product news and updates 

    1. July 13, 2017 - R7 software update
    2. March 24, 2017 - R6 software update
    3. November 30, 2016 - Version 1.4 software update
    4. August 19, 2016 - Version 1.3 software update
    5. March 31, 2016 - Version 1.2 software update
  10. All articles 

    1. How do I purchase the Span™ system?
    2. Hardware troubleshooting
    3. On-screen image alignment and touch calibration troubleshooting
    4. Mobile cart set-up guide and video
    5. Adding and removing administrator accounts
    115 articles 

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