Customer support portal

To get started, type your query in the search bar or
browse the articles and videos organized by topic below.

Knowledge Base

  1. Downloads 

    1. Touch drivers and Span wall software
    2. Technical requirements
  2. Getting started 

    1. Creating your account
    2. Creating a canvas
    3. Sharing your canvas
    4. Changing or resetting your password
  3. Installing your system 

    1. Installation guide and drawings
    2. Hardware and tools checklist
    3. Installation best practices
    4. Projector user manual
    5. Specification sheet
  4. Configuring your Span system 

    1. On-screen image alignment and touch calibration
    2. Setting up an extended desktop display
    3. Linking displays
    4. Un-linking displays
  5. Using Span™ software 

    1. Creating a note
    2. Creating a sketch
    3. Creating a text box
    4. Creating a flip chart
    5. Adding images
  6. Managing your subscription  

    1. Adding and removing administrator accounts
    2. Adding individual user accounts
    3. Batch uploading user accounts
    4. Batch uploading group accounts
    5. Creating and managing user groups
  7. Mobile cart 

    1. Mobile cart set-up guide and video
    2. How do I calibrate touch on the cart?
    3. Do I need to calibrate touch each time the cart is moved to a new location?
    4. Does the cart need to be in placed in contact with the wall in order to work properly?
    5. Why isn't touch working on my cart?
  8. Hardware troubleshooting and FAQs 

    1. Image alignment and projector troubleshooting
    2. Touch hardware troubleshooting
    3. Why is there color variance between the projectors?
    4. What is the IP range for the image alignment module and can it be customized?
    5. Warranty, warnings and important information
  9. Software troubleshooting and FAQs 

    1. On-screen image alignment and touch calibration troubleshooting
    2. How do I open my canvas across multiple displays?
    3. The projected image doesn't fit the screen
    4. Screen share troubleshooting
    5. Can I import content into my canvas?
  10. Product news and updates 

    1. Touch drivers crash or close unexpectedly - August 18, 2017
    2. July 13, 2017 - R7 software update
    3. March 24, 2017 - R6 software update
    4. November 30, 2016 - Version 1.4 software update
    5. August 19, 2016 - Version 1.3 software update
  11. All articles 

    1. How do I purchase the Span™ system?
    2. Image alignment and projector troubleshooting
    3. On-screen image alignment and touch calibration troubleshooting
    4. Mobile cart set-up guide and video
    5. Adding and removing administrator accounts
    120 articles 

Feedback and Knowledge Base