Customer support portal

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browse the articles and videos organized by topic below.

Knowledge Base

  1. Downloads 

    1. Touch drivers and Span wall software
    2. Technical requirements
  2. Getting started 

    1. Creating your account
    2. Creating a canvas
    3. Sharing your canvas
  3. Using Span™ software 

    1. Creating a note
    2. Creating a sketch
    3. Creating a text box
    4. Adding and editing images
    5. Creating groups
  4. Managing your subscription  

    1. Adding and removing administrator accounts
    2. Adding individual user accounts
    3. Batch uploading user accounts
    4. Creating and managing user groups
    5. Removing user accounts
  5. Installing your system 

    1. Hardware and tools checklist
    2. Installation best practices
    3. Installation guide - single panoramic system
    4. Installation guide - double and triple panoramic system
    5. Installation guide - WhisperTek™ surface (video)
  6. Mobile cart 

    1. Set-up guide and video - Mobile cart
    2. How do I calibrate the interactive stylus?
    3. Do I need to calibrate the stylus each time the cart is moved to a new location?
    4. Can I connect my laptop to the cart?
    5. Do I need to use the stylus that came with the cart?
  7. Hardware troubleshooting and FAQs 

    1. Hardware troubleshooting
    2. Why is there color variance between the projectors?
    3. What is the IP range for the NAM2-1 and can it be customized?
    4. How do I deal with warranty and product defects?
    5. Why isn't touch working properly?
  8. Software troubleshooting and FAQs 

    1. On-screen image alignment and touch calibration troubleshooting
    2. How do I open my canvas across multiple displays?
    3. Why is my canvas loading so slowly while working at the wall?
    4. Will the wall software run on a non-English operating system?
    5. Can I import content into my canvas?
  9. Product news and updates 

    1. November 30, 2016 - Version 1.4 software update
    2. August 19, 2016 - Version 1.3 software update
    3. March 31, 2016 - Version 1.2 software update
    4. January 22, 2016 - Version 1.1 software update
    5. August 25, 2015 Nureva™ ships the Span™ ideation system in North America
  10. All articles 

    1. How do I purchase the Span™ ideation system?
    2. Hardware troubleshooting
    3. On-screen image alignment and touch calibration troubleshooting
    4. Hardware and tools checklist
    5. Creating a note
    101 articles 

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